To get started, simply email me at mike@neoncompassconsulting.com or fill out the form above. I’ll reach out to schedule a brief Zoom call to walk you through the process and answer any questions.

• For the Digital Customer Experience Review, you won’t be invoiced until after this initial meeting.

• For the Full Customer Experience Review, you won’t be invoiced until after you receive your completed results.

We work with startups and small businesses across a variety of industries, including retail, restaurants, bars, and service-based businesses. Whether you're launching a new concept or looking to improve an existing operation, we specialize in hands-on, in-person consulting tailored to brick-and-mortar businesses in Central Florida.

We walk you through the entire startup process—from choosing a name and registering your business to securing the right licenses, developing your brand, setting up operations, and getting ready to launch. Whether you're starting a brick-and-mortar storefront, selling goods at a farmers market, running a food truck, offering services from home, or launching an online business, we tailor our support to your specific needs.

Our approach is hands-on and in-person, ensuring that every step is clear, efficient, and aligned with your goals—no guesswork, just real guidance grounded in experience.

Customer experience is how people feel about your business at every touchpoint—from the moment they discover you online to the second they walk out the door (and beyond). It includes everything: your website, Google listing, social media presence, physical environment, team interactions, signage, cleanliness, communication, and more. In short, it’s the full emotional and practical journey your customers take with your brand.

At Neon Compass Consulting, we offer a Full Customer Experience Review that combines both digital and in-person evaluations. We start with an in-depth analysis of your online presence—checking how easily customers can find you, how clearly your offerings are presented, and whether your digital channels inspire trust and action. Then, we visit your location to experience your business the way your customers do. This includes a full walkthrough, touchpoint inspection, service observation, and environment review.

You’ll receive a customized CX Scorecard highlighting strengths, gaps, and actionable steps—organized into short-, medium-, and long-term recommendations that directly impact customer satisfaction, repeat business, and revenue.

We help you design consistent, frictionless, and memorable experiences that not only improve operations but turn casual visitors into loyal customers and brand advocates.

Yes! We’re based in Lakeland, Florida, and offer in-person consulting to businesses located within a 1.5-hour drive. This includes most of Central Florida—serving areas such as Tampa, Orlando, Winter Haven, Kissimmee, Plant City, Brandon, Davenport, and Clermont. We also work throughout Polk, Hillsborough, Orange, Osceola, and Lake counties.

If you’re unsure whether your location falls within our service area, just reach out—we’re happy to confirm.

Yes, we can help startups and small businesses with business planning, branding, financial plans, marketing plans, customer metrics, DBPR audits, site location searches, and more.

Yes! We offer in-person workshops and customized training sessions for businesses and organizations across Central Florida. Topics include supervising, operations, customer experience, customer service, time management, and more.

All sessions are tailored to your goals, team size, and industry to ensure practical, engaging learning with real impact.