BUILDING BOLD STARTS AND SMARTER GROWTH THROUGH CUSTOMER EXPERIENCE IN CENTRAL FLORIDA

Hands-On, In-Person Consulting—Right at Your Business

— INCREASE SALES —

— INCREASE PROFIT —

— BUILD LOYALTY —

STARTUP

LAUNCH

Services

We help entrepreneurs turn ideas into fully operational businesses with clarity and confidence. From choosing a business structure and securing permits to crafting a brand identity and building an online presence, our launch service covers every foundational step. Whether you're opening a storefront or starting online, we streamline the process so you can launch faster, avoid costly mistakes, and start building customer trust from day one.

Packages starting at $300

CUSTOMER EXPERIENCE

We help retail, bar, and restaurant businesses design customer experiences that drive loyalty, increase sales, and set them apart from the competition. Through on-site evaluations, touchpoint analysis, and experience scorecards, we identify gaps and opportunities across your service journey.

Whether you're a startup or an established business, we deliver actionable insights and improvement plans that align your operations with what customers value most—creating experiences that are consistent, memorable, and built for growth.

Packages starting at $500

Meet Your Business Consultant

Mike Dodge

Led by founder Mike Dodge, Neon Compass Consulting blends real-world business ownership with professional development expertise. A Central Florida native for over 40 years, Mike brings a deep connection to the local business landscape and community. With 11 years of experience launching and managing brick-and-mortar businesses across the retail, restaurant, bar, and service industries, he understands what it takes to build and sustain a successful business from the ground up.

In addition to his entrepreneurial background, Mike has worked in education delivering workshops on leadership, operations, customer service, and time management. This combination of hands-on experience and instructional skill allows Neon Compass Consulting to provide practical, experience-driven guidance that helps startups launch with confidence and small businesses grow through better customer experience and operational focus.

Let’s Build Something Bold

Ready to launch your business or take your customer experience to the next level? Neon Compass Consulting is here to help you move forward with clarity, confidence, and a strategy that works. Whether you're just getting started or looking to grow, we offer personalized guidance rooted in real-world experience.

Reach out today to schedule a consultation or ask a question—we’re happy to help.

📞 863-225-3159 (call or text)
📧 mike@neoncompassconsulting.com

"The best way to predict the future is to create it—on purpose, with clarity, and with your feet on the ground."

— Inspired by Peter Drucker

 FAQs

  • We work with startups and small businesses across a variety of industries, including retail, restaurants, bars, and service-based businesses. Whether you're launching a new concept or looking to improve an existing operation, we specialize in hands-on, in-person consulting tailored to brick-and-mortar businesses in Central Florida.

  • We walk you through the entire startup process—from choosing a name and registering your business to securing the right licenses, developing your brand, setting up operations, and getting ready to launch. Whether you're starting a brick-and-mortar storefront, selling goods at a farmers market, running a food truck, offering services from home, or launching an online business, we tailor our support to your specific needs.

    Our approach is hands-on and in-person, ensuring that every step is clear, efficient, and aligned with your goals—no guesswork, just real guidance grounded in experience.

  • Customer experience is how people feel about your business at every step—from first impression to final interaction. It includes service, environment, communication, and the overall ease of doing business.

    At Neon Compass Consulting, we work with you in person to evaluate your customer journey, identify weak points, and develop a practical improvement plan. This includes an on-site walkthrough, touchpoint audit, and a CX Scorecard tailored to your business.

    We help you create consistent, memorable experiences that not only increase sales but also build customer loyalty—turning first-time visitors into long-term advocates.

  • Yes! We’re based in Lakeland, Florida, and offer in-person consulting to businesses located within a 1.5-hour drive. This includes most of Central Florida—serving areas such as Tampa, Orlando, Winter Haven, Kissimmee, Plant City, Brandon, Davenport, and Clermont. We also work throughout Polk, Hillsborough, Orange, Osceola, and Lake counties.

    If you’re unsure whether your location falls within our service area, just reach out—we’re happy to confirm.

  • Yes, we can help startups and small businesses with business planning, branding, financial plans, marketing plans, customer metrics, DBPR audits, and more.

  • Yes! We offer in-person workshops and customized training sessions for businesses and organizations across Central Florida. Topics include supervising, operations, customer service, time management, and more.

    All sessions are tailored to your goals, team size, and industry to ensure practical, engaging learning with real impact.